Troubleshooting

If you encounter a problem while using HYCU for Azure, use the following approach to troubleshoot it:

1. Try to solve the problem on your own. When doing so, you first need to identify the cause of the problem, collect and analyze all available information about it, and then solve the problem. Answering the following questions may help you to solve your problem:

   1. Did you fulfill all the prerequisites and are you aware of all the limitations that come with HYCU for Azure?

   2. Do you receive any errors?

      You can view all events that occurred in your environment in the Events panel. In addition, you can track tasks that are running in your data protection environment and get an insight into the specific task status. For this purpose, use the Tasks panel. For detailed information on events and tasks, see “Viewing events” and “Checking the status of tasks”.

   3. Is your problem related to any third-party hardware or software?

      In this case, contact the respective vendor for support.

2. If the problem still persists, contact HYCU Customer Support. It is recommended that you collect and send the following information to HYCU Customer Support:

   • Description of your data protection environment
   • Description of your problem

   • Results of any testing you have done (if available)